Shipping policy

Shipping Policy

Last updated: 19/07/2026

Thank you for shopping with Malayali Markt.

This Shipping Policy explains how we handle shipping and delivery for orders placed through our store and our official WhatsApp ordering channel.

By placing an order with us, you agree to the terms of this Shipping Policy.

1. Order Confirmation

Orders are currently placed and confirmed through our official WhatsApp communication channel.

Before your order is confirmed, we will provide you with the relevant information, including:

  • Product details;

  • Order quantity;

  • Total order amount;

  • Shipping charges, where applicable;

  • Estimated delivery timeframe; and

  • Payment instructions.

An order will only be considered confirmed once we have confirmed the order with you and received the required payment.

For pre-booking or pre-order products, a 10% deposit of the total order value is required to secure your order.

The remaining 90% balance must be paid in full before the order is shipped.

2. Pre-Booking Shipping Process

For products purchased through our pre-booking or pre-order system, the shipping process will work as follows:

Step 1 – Pre-Booking

You place your pre-booking order through WhatsApp and pay 10% of the total order value as a deposit to secure your order.

Step 2 – Product Availability

We will notify you when your pre-booked product becomes available or is ready to proceed towards shipping.

Step 3 – Remaining Payment

Before your order is shipped, you must pay the remaining 90% balance of the total order value.

Step 4 – Shipping Confirmation

Once we have received the full outstanding balance, we will confirm the shipping arrangements and proceed with dispatch.

Step 5 – Dispatch and Delivery

Your order will then be handed over to our selected shipping or courier service for delivery to the address provided by you.

Please note: Your order will not be shipped until the full outstanding balance has been received and shipping has been confirmed by us.

3. Shipping Charges

Shipping charges will depend on factors such as:

  • Delivery location;

  • Size and weight of the order;

  • Number of products ordered;

  • Shipping method selected; and

  • Courier or delivery service used.

The applicable shipping charges will be communicated to you before your order is confirmed.

Unless otherwise stated, shipping charges are separate from the product price and must be paid by the customer.

4. Estimated Delivery Time

We will provide you with an estimated delivery timeframe when your order is confirmed or when the product is ready for dispatch.

Estimated delivery times may vary depending on:

  • Your delivery location;

  • The availability of the product;

  • The shipping method selected;

  • Courier or logistics provider timelines;

  • Customs procedures, where applicable; and

  • Other circumstances outside our reasonable control.

Delivery timeframes are estimates and are not guaranteed unless we expressly confirm a guaranteed delivery date in writing.

For pre-booked products, the estimated delivery timeframe will generally begin once the product is available and the full outstanding balance has been paid.

5. Pre-Booking and Shipping Delays

Pre-booked products may have a longer waiting period before they are available for shipping.

Estimated availability dates provided at the time of pre-booking are estimates only and may change due to circumstances outside our control.

Delays may occur due to:

  • Manufacturer or supplier delays;

  • Production delays;

  • Transportation delays;

  • Customs or import procedures;

  • Courier or logistics delays;

  • Severe weather;

  • Strikes or industrial action; or

  • Other unforeseen circumstances.

If there is a significant delay affecting your order, we will make reasonable efforts to inform you and provide an updated estimated timeframe.

6. Delivery Address

You are responsible for providing a complete and accurate delivery address when placing your order.

Please carefully check your:

  • Full name;

  • House or building number;

  • Street name;

  • City or town;

  • Postal code;

  • Country; and

  • Contact telephone number.

We cannot be held responsible for delivery delays, failed deliveries, or additional shipping costs resulting from incorrect, incomplete, or outdated information provided by you.

If an order is returned to us because the delivery address provided was incorrect or because the recipient was unavailable to receive the package, additional delivery charges may apply for re-shipping.

7. Tracking Information

Where tracking is available, we will provide you with the relevant tracking information once your order has been dispatched.

Tracking information may take some time to become active after the courier has collected or scanned the package.

Once tracking information has been provided, you may be able to track your shipment directly through the courier's tracking system.

8. Delivery Delays

We work with third-party courier and logistics providers to deliver your orders.

While we make reasonable efforts to ensure that orders are delivered within the estimated timeframe, we cannot guarantee that a shipment will always arrive on a specific date.

We are not responsible for delays caused by circumstances outside our reasonable control, including:

  • Courier delays;

  • Postal delays;

  • Customs clearance;

  • Import restrictions;

  • Weather conditions;

  • Natural disasters;

  • Strikes;

  • Transportation disruptions;

  • Incorrect delivery information; or

  • Other unforeseen circumstances.

If your order is delayed, please contact us through WhatsApp or our customer service email, and we will assist you in checking the status of your shipment.

9. Damaged Packages

If your package appears to be visibly damaged when it arrives, we recommend that you:

  1. Take photographs of the package before opening it;

  2. Take photographs of any visible damage;

  3. Keep the original packaging; and

  4. Contact us as soon as possible.

Please send us photographs and your order details through our official WhatsApp channel or customer service email so that we can investigate the issue with the courier or shipping provider.

10. Incorrect or Missing Items

If you receive an item that is different from what you ordered, or if an item is missing from your order, please contact us as soon as reasonably possible.

Please provide:

  • Your order number;

  • A description of the issue; and

  • Photographs of the products and packaging, where applicable.

We will investigate the issue and, where appropriate, arrange a replacement, refund, or other suitable resolution in accordance with applicable law.

11. Lost Shipments

If your order appears to have been lost during delivery, please contact us so that we can investigate the shipment with the relevant courier or shipping provider.

Where tracking is available, we may use the tracking information to determine the status of the shipment.

If a shipment is officially confirmed as lost, we will work with you to determine the appropriate resolution in accordance with applicable law and the terms of the shipping provider.

12. International Shipping

If we offer international shipping, additional charges or requirements may apply depending on the destination country.

International customers may be responsible for:

  • Customs duties;

  • Import taxes;

  • VAT or other local taxes;

  • Customs clearance fees; and

  • Other charges imposed by the destination country.

These charges are generally the responsibility of the customer unless we expressly state otherwise.

We are not responsible for delays caused by customs or import procedures.

Customers are responsible for ensuring that the products they order can legally be imported into their country.

13. Shipping Restrictions

Certain products may not be available for delivery to all locations due to shipping restrictions, legal requirements, courier policies, or other logistical limitations.

If we are unable to ship your order to your chosen destination, we will inform you as soon as reasonably possible.

14. Cancellation Before Shipping

For standard orders, cancellation requests should be made as soon as possible through our official WhatsApp channel.

If your order has not yet been dispatched, we will consider your cancellation request in accordance with our Terms & Conditions and applicable consumer protection laws.

For pre-booking orders, the specific pre-booking cancellation policy applies.

If you cancel a pre-booking order after paying the 10% deposit, the 10% deposit will not be refunded, except where a refund is required by applicable law.

If you cancel before paying the remaining 90% balance, you will not be required to pay the remaining balance, but the 10% deposit will be retained in accordance with our Terms & Conditions.

15. Shipping Confirmation

For pre-booking orders, shipping will only be confirmed after:

  • The product is available and ready for dispatch;

  • The remaining 90% balance has been paid in full; and

  • We have confirmed the shipping arrangements with you.

Once shipping has been confirmed and the order has been dispatched, you will receive the relevant shipping or tracking information where available.

16. Contact Us

If you have any questions about shipping or delivery, please contact us through our official communication channels.

Malayali Traders
WhatsApp: +491771393397
Email: sales.malayalitraders@gmail.com

We are happy to assist you with questions regarding your order, shipping status, delivery timeframe, or tracking information.